Frequently Asked Questions
20. I did not receive any confirmation/notification message for my GCASH transaction with the bank
  • Note the date and time of your last transaction inquiry.
  • If found to be complete, report the incident to the bank and verify if they have received the notification message.
  • If they did receive a notification message, then note the trace number or call Globe’s Customer Service. Provide customer service with the date, time, and the amount of your transaction.
  • Call Globe Customer Service for any discrepancies noted:

          •Metro Manila landline (02) 739-2882
          •Toll free from any Gobe line 1800-8-2882882
          •Cellphone with Globe SIM 2882

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