Frequently Asked Questions

New to Mobile Phone Banking? Got Questions? Find the answers here.

1. What is mobile phone banking?
2. What is electronic money?
3. What is G-Cash?
4. How Do I Download the G-Cash Menu?
5. How Do I Activate My G-Cash Service?
6. How Do I Access the G-Cash Menu?
7. What is Cash-In and Cash-Out?
8. How Do I Load G-Cash Into My Phone?
9. How do I send G-Cash from my mobile phone to another mobile phone?
10. How do I convert my G-Cash into cash?
11. How much G-Cash can I store in my cellphone?
12. What is the maximum/minimum amount I can send or receive?
13. How Do I Inquire my G-Cash Balance?
14. How Do I Change my M-PIN?
15. How can someone from overseas send G-Cash to someone in the Philippines?
16. What number can I call for G-Cash service concerns?
17. I lost my phone? Did I lose my G-Cash too?
18. I want to use my phone to transact with my bank, but there is no cellphone signal. What should I do?
19. I did not receive any confirmation/notification message of my G-Cash transaction with the bank?

Coming Soon!

.:. back to top

Coming Soon!

.:. back to top

G-Cash is a Globe service that turns your cellphone into an electronic wallet. With G-Cash, you can easily and conveniently:

• send money both here and abroad
• receive G-Cash and exchange it for cash
• make payments
• shopping
• transfer money from one cellphone to another

.:. back to top

1. In your phone's SIM, go to Globe         Services Menu and click it. 2. Scroll down and look for myFavorites Menu and Click it. 3. Click on AddFavorites 4. Click on Money and wait for 10 seconds as your cellphone starts to connect to the Globe System 5. Click on G-Cash to download G-Cash menu into your cellphone's SIM 6. Once download is complete, you will receive this message.

.:. back to top

1. In your cellphone's SIM, go to     Globe Services Menu and     click it.     2. Scroll down and look for         myFavorites Menu item and         click it.     3. Scroll and look for G-Cash Menu         and click it. 4. Scroll down and look for     Register, click it. 5. Nominate 4-digit MPIN to     secure your G-Cash acct     and click OK. 6. Enter your 4-digit MPIN and you will     see masked characters represented      by an asterisk (*) 7. Enter the Complete Maiden     Name of your mother (up to     16 characters) and click OK. 8. Enter First Name (up to 20     characters) and click OK. 9. Enter Last Name (up tp 20 characters)     and click OK. 10. Enter your complete address     (up to 40 characters) and click     OK. 11. Enter Telephone Number     with area code (up to 11 characters)     and click OK. 12. You will receive a confirmation     message after sending.

You will then receive an acknowledgement notice of the successful registration.

Also, it is important that you register your real name and details as the information will have to match your I.D. The information will be used for verification by Customer Service for any G-Cash inquiries or transactions.


.:. back to top

1. In your cellphone's SIM,     Go to Globe Services     Menu and Click it.     2. Scroll down and look for myFavorites         Menu and Click it. 3. Scroll down and look for G-Cash Menu         and click it. 4. Scroll down and select desired Transaction from Displayed options

.:. back to top

• Cash-In is the term used for converting your cash into G-Cash. See question no. 5, How do I load G-Cash into my phone for details on how to Cash-In.
• Cash-Out is the term used for converting your G-Cash into cash. SeeGo to your nearest Rural Bank or Globe

.:. back to top

• Go to your nearest Rural Bank or Globe Business Center
• Fill up the Globe G-Cash Service Form
• Show required identification to frontliner
• Give the frontliner the cash plus the processing fee and bank will send the G-Cash to your mobile phone number directly.

.:. back to top

You can only send G-Cash to Globe or TM subscribers in the following manner.

1. Scroll down and look for Send G-Cash click it. 2. Enter 4-digit MPIN and click OK. 3. Enter your 4-digit MPIN and you will see masked characters represented by asterisks (*). 4. Enter 11-digit Mobile phone number of the recepient and click OK. 5. Enter the Amount of G-Cash Value to transfer/send. 6. Enter 70-Character optional message that can be used for some instructions.

Both you (the sender) and the recipient receive Confirmation Message bearing the same transaction reference number, the amount sent and received, date and time.


.:. back to top

• Go to your nearest Rural Bank or Globe Business Center
• Fill up the Globe G-Cash Service Form
• Show required identification to the G-Cash person in-charge.
• Send G-Cash from your phone to G-Cash service phone the bank or GBC. Pay the processing fee. You will then receive your cash.

.:. back to top

• Maximum amount you can store in your G-Cash wallet is P40,000.
• Accredited G-Cash merchants, however, have higher wallet limits depending on their merchant application.

.:. back to top

• For phone to phone (P2P) transfer, the minimum amount is PhP1.00.
• The maximum amount you can send or receive P2P is P40,000 in a day. This is also called the wallet limit. Note that the total amount you can transfer or receive in a month is limited to P100,000.
• However, a Rural Bank or other G-Cash outlet servicing your transaction may have set its own maximum limits for cash-out or cash-in transactions, which can be lower than the PhP40,000 daily or the PhP100,000 monthly limit.

.:. back to top

• Go to G-Cash Menu (Globe Svcs+ > MyFavorites > G-Cash)
• Select Balance
• Enter your M-PIN
• You will receive a message indicating your G-Cash balance

.:. back to top

• Go to G-Cash Menu (Globe Svcs+ > MyFavorites > G-Cash)
• Select Others
• Enter your Old M-PIN
• Enter your New M-PIN
• You will receive a message indicating that you have successfully changed your MPIN

You can also change your M-PIN using Text-Based:

Send CHG(space)(Old M-PIN)(space)(New M-PIN) to 2882
Ex: CHG 1234 3421


.:. back to top

• Go to any Authorized International G-CASH Outlet that accepts Cash-in transactions.
• Fill up a Globe G-Cash Service form.
• Pay the processing fee.
• Present a Valid I.D.
• Pay the processing fee to the frontliner.
• Frontliner will send the G-CASH to your beneficiary and give an Account Receipt of the transfer and an Official Receipt of the processing fee.
• Beneficiary will receive G-CASH and a text confirmation of the transaction.

.:. back to top

Coming Soon!


.:. back to top

The answer is NO. But you have to do the following:

• Call Globe Customer Service to report the lost of your cellphone. Metro Manila landline (02) 739-2882 Toll free number from any globe line 1800-8-2882882. From any Cellphone with Globe SIM and dial 2882
• Specify that you have a G-Cash Wallet and you want it blocked/suspended.
• Go to any Globe Business Center and present a valid ID to the frontliner to unblock the access and claim your G-Cash.
• The frontliner will ask you several questions for validation. After successfully answering the questions, you may cash out your G-Cash wallet or transfer the balance to a new SIM.M

.:. back to top

• If you are enrolled in any mobile banking services of the rural bank, call your Rural Bank via landline and report the incident.
• You or the bank may perform other ways of serving you.

.:. back to top

• Note of the Date of Time from your last transaction inquiry.
• If found to be complete, report the incident to the bank and verify if they have received the notification message.
• If they did receive a notification message then note the trace number or call Globe’s Customer Service. Provide customer service with the date, time, and the amount of your transaction.
• Call Globe Customer Service for any discrepancies noted:

•Metro Manila landline (02) 739-2882           •Toll free from any globe line 1800-8-2882882           •Cellphone with Globe SIM 2882

.:. back to top